Dialpad rolls out AI-infused customer satisfaction scoring | allainews.com

June 15, 2022, 9:38 p.m. | Zeus Kerravala

AI – SiliconANGLE siliconangle.com

It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator. Every contact center-as-a-service vendor leads with this when talking about reasons why contact centers need to be modernized. My research shows that today, 90% of businesses compete on customer experience compared with only 24% five […]

The post Dialpad rolls out AI-infused customer satisfaction scoring appeared first on SiliconANGLE.

ai artificial intelligence customer satisfaction dialpad news scoring the-latest zeus kerravala

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