Does metric management suck everywhere?

Just joined a new company 2 weeks ago, and trying to understand how kpis and metrics are calculated, and theres no centralized place. At my old company we also didnt have anything good either. I asked how we were defining total orders for example,  and someone just sent me to the dashboard and someone else sent me a notebook. And the kicker, the notebook query is slightly different from the dashboard query as well. 

How are metrics managed elsewhere? Is …

dashboard datascience example good kpis management metrics orders total