During Off-Hours, The AI Takes Over Customer Service

One of the most obvious uses of generative AI, like ChatGPT, is to improve off-hours customer service.

In simple terms, off-hours is the time that a human live agent is not available to help with customer service.

All of us have suffered at the painful hand of legacy chatbots, where we type “hello” only to get the dreaded response:

A live agent will be with you in 14.5 hours.

That is one of the most cruel things to do to …

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