Eating disorder helpline takes down chatbot after it dispenses dangerous advice

The National Eating Disorder Association (NEDA) was forced to take down its Tessa chatbot after it “may have given information that was harmful and unrelated to the program”, according to an official social media post. Simply put, the AI chatbot was intended to help people dealing with emotional distress, but instead just made things worse by offering dieting advice and urging users to weigh and measure themselves.

Multiple users and experts in the field of eating disorders have experienced the …