Eating Disorder Hotline Fires Entire Staff and Replaces Them with a Chatbot

Workers taking crisis hotline calls at the National Eating Disorders Association (NEDA) unionized — and just four days later, according to an NPR report, NEDA fired everyone and replaced them with a chatbot. Per NPR, NEDA's hotline is hugely active. NEDA is the largest eating disorder-focused nonprofit in the US, and its helpline received nearly […]

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