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Elevating Customer Support With a LLM Whatsapp Travel Assistant.
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This article was written with Guillermo Ruiz
What was an exciting trip to Las Vegas for a presentation as speaker on re:Invent 2023 turned into an unexpected journey to an unknown destination. A booking mishap resulted in the speaker gaining an airline ticket to Las Vegas, New Mexico instead of the well-known Las Vegas. This hilarious error set the stage for investigating how advanced technologies like generative AI and Retrieval Augmented Generation(RAG) …
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