Empowering Agents, Delighting Customers: The Role of Smart Bots in Elevating Customer Support

In this contributed article, Nate MacLeitch, Founder and CEO of QuickBlox, discusses how businesses can use generative AI to enhance their customer service capabilities while working in tandem with human agents, rather than replacing them.

agents ai ai deep learning analysis article big data bots businesses ceo chatbot contributed customer customers customer service customer support data science founder generative google news feed human industry perspectives llm machine learning opinion role service smart support them