Engineering Production NLP Systems at T-Mobile with Heather Nolis - #600

Today we’re joined by Heather Nolis, a principal machine learning engineer at T-Mobile. In our conversation with Heather, we explored her machine learning journey at T-Mobile, including their initial proof of concept project, which held the goal of putting their first real-time deep learning model into production. We discuss the use case, which aimed to build a model customer intent model that would pull relevant information about a customer during conversations with customer support. This process has now become widely …

engineering mobile nlp nlp systems production systems t-mobile