Web: https://aws.amazon.com/blogs/machine-learning/enhance-the-caller-experience-with-hints-in-amazon-lex/

May 13, 2022, 10:36 p.m. | Kai Loreck

AWS Machine Learning Blog amazon.com

We understand speech input better if we have some background on the topic of conversation. Consider a customer service agent at an auto parts wholesaler helping with orders. If the agent knows that the customer is looking for tires, they’re more likely to recognize responses (for example, “Michelin”) on the phone. Agents often pick up […]

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