Feb. 12, 2024, 9:30 a.m. | Rupert Goodwins

The Register - Software: AI + ML www.theregister.com

We’ve still got time to make it better before it does

Opinion  There is a thing that companies do, a pathological behavior that makes customers unhappy and makes things worse in general. It is so widespread and long-running that it should have its own name, much as an unpleasant medical condition. It does not, but you'll recognize it because it has blighted your life often enough: it's the unwanted new feature.…

behavior companies customers developers general opinion running

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