Fusing task-oriented and open-domain dialogues in conversational agents. (arXiv:2109.04137v2 [cs.CL] UPDATED)

The goal of building intelligent dialogue systems has largely been
\textit{separately} pursued under two paradigms: task-oriented dialogue (TOD)
systems, which perform goal-oriented functions, and open-domain dialogue (ODD)
systems, which focus on non-goal-oriented chitchat. The two dialogue modes can
potentially be intertwined together seamlessly in the same conversation, as
easily done by a friendly human assistant. Such ability is desirable in
conversational agents, as the integration makes them more accessible and
useful. Our paper addresses this problem of fusing TODs and …

agents arxiv conversational conversational agents