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Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service
May 9, 2024, 8:46 a.m. | Meghan Morris (insider@insider.com)
Business Insider www.businessinsider.com
24-7-customer-service affirm affirm-buy-now-pay-later agents ai chatbots billion chatbots customer customer service customer service ai gartner gen gen z money per phone phone calls research service tech
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