May 9, 2024, 8:46 a.m. | Meghan Morris (insider@insider.com)

Business Insider www.businessinsider.com

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

affirm agents ai chatbots billion chatbots customer customer service customer service ai gartner gen gen z money per phone phone calls research service tech

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