Web: https://go.theregister.com/feed/www.theregister.com/2022/09/20/google_dialogflow_outage/

Sept. 20, 2022, 3:15 a.m. | Simon Sharwood

The Register - Software: AI + ML theregister.com

Replace unreliable people with tireless cloudy software, they said …

Your correspondent once met the manager of a contact center dedicated to processing parking and speeding fines. This chap's "customers" were understandably nearly always unhappy, and the folks who answered the phones therefore copped more than their fair share of surliness and abuse.…

agents call center google

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