Heated debate with leadership because of Excel

I work for a small company that deals with claims process for major insurance companies. Medical bills, car repair authorization, you got it.

I was hired to improve the data analysis area, to deliver insights for key people on the organization. SLAs control, trend lines of the customer demand to better allocate our people on days/shifts, etc.,

They gave me a blank check to do whatever I needed to.

Seemed like a dream becaming true. No pre-requisites, full control of …

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