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High-skilled customer service workers given an AI assistant saw 'close to 0' boost in their productivity

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May 4, 2023, 8:44 a.m. | Sindhu Sundar,Madison Hoff (insider@insider.com)

Business Insider www.businessinsider.com

An AI-tool wasn't much help to high-skilled workers, according to a study of more than 5,000 customer service workers at a Fortune 500 company.

ai ai assistant artificial intelligence assistant boost careers customer customer service economy fortune 500 productivity service skilled strategy study tech insider tool workers

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