How Banks are Damaging their Business by Misusing Chatbots

The global chatbot market is growing for a reason. In 2019, valued at $494.68 million, the sector is predicted to reach $3.39 billion by 2027. With the support of artificial intelligence (AI) and chatbot data, banks can lower risks and provide bespoke services. But banks need to better understand how to apply these tools correctly and effectively for their audience.

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