How do you put value on a project/task that you know is inherently good, but isn’t clear how it links to business metrics?

This is a bit of an unstructured thought, but the example I had in mind was Microsoft Teams noise suppression. When i first started working from home, during most calls people would complain about the sound of cars through my microphone when i had my window open. Though as time went on, the complains reduced. This is just an analogy, but it is known that Teams noise suppression has improved massively since its introduction.

At the heart of it, this …

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