How Generative AI and Predictive Intelligence are Revolutionizing the Customer Support Experience

In this contributed article, Krishna Raj Raja, founder and CEO of SupportLogic, discusses how new Generative AI technology (like ChatGPT) is presenting an enormous business opportunity by extracting and surfacing customer insights that CSM’s may be missing in their daily customer support interactions.

ai ai deep learning ai technology analysis analytics article business ceo chatgpt contributed customer customer insights customer support experience founder genai generative generative-ai generative ai technology industry perspectives insights intelligence interactions krishna machine learning opinion predictive predictive intelligence presenting raj support supportlogic technology