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How Generative AI Is Transforming the Call Center Market
Datanami www.datanami.com
Large language models (LLMs) and generative AI are nothing new to the contact center business, which generates $2 trillion globally and employs half a million people in the US alone. But following the explosive launch of ChatGPT, the contact center business finds itself in the midst of a massive technological transformation that will fundamentally change Read more…
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