Web: https://dev.to/john_alex/how-to-use-data-science-to-create-a-better-customer-experience-4n2p

Sept. 16, 2022, 7:48 a.m. | John Alex

DEV Community dev.to

Introduction


Of course, enhancing customer service is essential to having a competitive edge over other B2C companies. With today's cutting-edge technology, data science has swiftly established itself as a powerful tool for enhancing the consumer experience. In essence, data science combines statistics, analysis, and machine learning to make sense of data.


It is an all-encompassing phrase frequently used interchangeably with "business analytics" and "predictive modeling," It can completely alter how companies engage with their customers.


Nevertheless, many businesses have not …

customer experience data data science datascience experience science

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