Improving Technical "How-to" Query Accuracy with Automated Search Results Verification and Reranking

arXiv:2404.08860v1 Announce Type: cross
Abstract: Many people use search engines to find online guidance to solve computer or mobile device problems. Users frequently encounter challenges in identifying effective solutions from search results, often wasting time trying ineffective solutions that seem relevant yet fail to solve the real problems. This paper introduces a novel approach to improving the accuracy and relevance of online technical support search results through automated search results verification and reranking. Taking "How-to" queries specific to on-device execution …

abstract accuracy arxiv automated challenges computer cs.ir cs.lg guidance how-to improving mobile mobile device people query results search search results solutions solve technical type verification