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Indian developer fired 90 percent of tech support team, outsourced the job to AI
July 13, 2023, 2:58 a.m. | Simon Sharwood
The Register - Software: AI + ML www.theregister.com
Improved service massively and slashed costs. Gulp
Here's a story from the Department of Massive and Terrifying Irony: a startup Indian software developer struggled to afford its customer support team, so outsourced it – to an AI chatbot that was more efficient and cheaper.…
ai chatbot chatbot costs customer customer support developer fired job massive service software software developer startup story support team tech tech support
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