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Injecting Salesperson's Dialogue Strategies in Large Language Models with Chain-of-Thought Reasoning
April 30, 2024, 4:50 a.m. | Wen-Yu Chang, Yun-Nung Chen
cs.CL updates on arXiv.org arxiv.org
Abstract: Recent research in dialogue systems and corpora has focused on two main categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems help users accomplish specific tasks, while open-domain systems aim to create engaging conversations. However, in real-world scenarios, user intents are often revealed during interactions. A recent study introduced SalesBot, which simulates dialogues transitioning from chit-chat to task-oriented scenarios to train sales agents. Unfortunately, the initial data lacked smooth transitions and coherent long-turn dialogues, resulting …
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