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Instant Answering in E-Commerce Buyer-Seller Messaging using Message-to-Question Reformulation. (arXiv:2401.09785v2 [cs.CL] UPDATED)
cs.CL updates on arXiv.org arxiv.org
E-commerce customers frequently seek detailed product information for
purchase decisions, commonly contacting sellers directly with extended queries.
This manual response requirement imposes additional costs and disrupts buyer's
shopping experience with response time fluctuations ranging from hours to days.
We seek to automate buyer inquiries to sellers in a leading e-commerce store
using a domain-specific federated Question Answering (QA) system. The main
challenge is adapting current QA systems, designed for single questions, to
address detailed customer queries. We address this with …
arxiv automate commerce costs cs.cl customers decisions e-commerce experience information messaging product purchase question shopping