Is LLM based chatbot ideal when the goal is to provide facts to the users ?

Hello NLP practitioners,

I am looking to build a simple chatbot which will serve a purpose of FAQ. The user can ask basic question about my product and the chatbot will provide answers.

My question is : Is LLM bases chatbot ideal for my use case or would be a case of killing the mosquito with an anvil?

I am also concerned with 'model hallucination'. Will LLM based chatbot hallucinate and give the users wrong answers?

What are my options? …

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