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It's happening: AI chatbot to replace human order-takers at Wendy's drive-thru
May 9, 2023, 3:01 p.m. | Shawn Knight
TechSpot www.techspot.com
According to Wendy's Chief Executive Todd Penegor, the test bot will be "very conversational" and some customers might not even realize they aren't talking to a human employee.
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ai chatbot article bot chatbot conversational customers drive employee human test todd todd penegor wendy wendy's
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