Lessons Learned Productionising LLMs for Stripe Support // Sophie Daly // LLMs in Prod Con Part 2

// Abstract
Large Language Models are an especially exciting opportunity for Operations: they excel at answering questions, completing sentences, and summarizing text while requiring ~100x less training data than the previous generation of models.

In this talk, Sophie discusses lessons learned productionising Stripe’s first application of Large Language Modelling - providing answers to user questions for Stripe Support.

// Bio
Sophie is a data scientist currently working on improving user experience and efficiency for Stripe’s Operations team. Her favourite thing …

abstract data excel language language models large language large language models lessons learned llms operations part prod questions stripe summarizing support talk text training training data