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Leveraging Interesting Facts to Enhance User Engagement with Conversational Interfaces
April 11, 2024, 4:46 a.m. | Nikhita Vedula, Giuseppe Castellucci, Eugene Agichtein, Oleg Rokhlenko, Shervin Malmasi
cs.CL updates on arXiv.org arxiv.org
Abstract: Conversational Task Assistants (CTAs) guide users in performing a multitude of activities, such as making recipes. However, ensuring that interactions remain engaging, interesting, and enjoyable for CTA users is not trivial, especially for time-consuming or challenging tasks. Grounded in psychological theories of human interest, we propose to engage users with contextual and interesting statements or facts during interactions with a multi-modal CTA, to reduce fatigue and task abandonment before a task is complete. To operationalize …
abstract arxiv assistants conversational cs.cl cta engagement facts guide however human human interest interactions interfaces making recipes tasks type user engagement
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