LivePerson put more personality (and AI) into next-gen bots

Using its bank of about 1 billion conversational interactions per month stored in the company's Conversational Cloud, LivePerson claims its AI is better-trained to interpret and simplify complex customer inquiries in order to automate meaningful conversations and carry them through to a sale.

ai ai customer service ai customer support bots business & industrial chatbots commerce computers & electronics consumer conversational ai enterprise technology gen marketing next-gen personality