LLMs accelerate Adyen's support team through smart-ticket routing and support agent copilot

Challenge

As global commerce accelerates, Adyen, a publicly-traded financial technology platform, is helping large companies like Meta, Uber, H&M, and Microsoft achieve their ambitions faster by providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution. 

With more merchants signing on and with

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