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LLMs trained on voice, text, and video chats can now detect and mimic emotions like empathy, which could impact fields like customer service, HR, mental health (Lisa Bannon/Wall Street Journal)
Oct. 9, 2023, 12:30 a.m. |
Techmeme www.techmeme.com
Lisa Bannon / Wall Street Journal:
LLMs trained on voice, text, and video chats can now detect and mimic emotions like empathy, which could impact fields like customer service, HR, mental health — Artificial Intelligence is getting smart enough to express and measure human empathy. Here's how the new technology could change healthcare …
customer customer service emotions empathy fields health impact llms mental health service street text video voice wall street wall street journal
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