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Microsoft is testing an AI chatbot to handle Xbox customer support: Here's how it works

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April 2, 2024, 4:58 p.m. |

Latest stories for ZDNET in Artificial-Intelligence www.zdnet.com

The next time you contact Xbox customer support, you might talk to a chatbot. But will it issue refunds?

ai chatbot chatbot customer customer support issue microsoft next support talk testing will xbox

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