Multi-dimensional Evaluation of Empathetic Dialog Responses

arXiv:2402.11409v1 Announce Type: new
Abstract: Empathy is a critical element of effective and satisfactory conversational communication, yet previous studies in measuring conversational empathy mostly focus on expressed communicative intents -- in which way empathy is expressed, ignoring the fact that conversation is also a collaborative practice involving both speakers and listeners. In contrast, we propose a multi-dimensional empathy evaluation framework that extends upon existing work to measure both expressed intents from the speaker's perspective and perceived empathy from the listener's …

abstract arxiv collaborative communication contrast conversation conversational cs.cl dialog element empathy evaluation focus measuring practice responses speakers studies type