Need advice on my NLP project

It’s been about 5 years since I worked on NLP. I’m looking for some general advice on the current state of NLP tools (available in Python and well established) that can help me explore my use case quickly before committing long-term effort.

Here’s my problem:

- Classifying customer service transcriptions into one of two classes.

- The domain is highly specific, i.e unique lingo, meaningful words or topics that may be meaningless outside the domain, special phrases, etc.

- The …

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