NEW Challenge for LLM: CONSISTENCY ALIGNMENT

A cutting-edge approach to addressing consistency in large language models (LLMs), a challenge crucial for AI systems, especially in customer service interactions. The central concern is to ensure that AI chatbots can uniformly understand and respond to various customer inquiries that differ in phrasing but are identical in intent.

The innovative solution proposed involves two key training methods:

1. Instruction Augmented Supervised Fine-Tuning (SFT(IA)): This method enriches the training dataset with paraphrased versions of task instructions, using models like Vicuna, …

ai chatbots ai systems alignment challenge chatbots customer customer service edge interactions language language models large language large language models llm llms service solution systems