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NICE announces brings contextual memory to contact center AI
April 1, 2024, 3:20 a.m. | Zeus Kerravala
AI – SiliconANGLE siliconangle.com
Contact center market leader NICE Ltd. used the recent Enterprise Connect show to add to its artificial intelligence portfolio with the release of Enlighten XM (Experience Memory), which adds AI-infused contextual memory to the contact center. The solution brings together a wide range of customer data, including conversational information, metadata and analytics, and creates a memory graph […]
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