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Nissist: An Incident Mitigation Copilot based on Troubleshooting Guides
Feb. 28, 2024, 5:49 a.m. | Kaikai An, Fangkai Yang, Liqun Li, Zhixing Ren, Hao Huang, Lu Wang, Pu Zhao, Yu Kang, Hua Ding, Qingwei Lin, Saravan Rajmohan, Qi Zhang
cs.CL updates on arXiv.org arxiv.org
Abstract: Effective incident management is pivotal for the smooth operation of enterprises-level cloud services. In order to expedite incident mitigation, service teams compile troubleshooting knowledge into Troubleshooting Guides (TSGs) accessible to on-call engineers (OCEs). While automated pipelines are enabled to resolve the most frequent and easy incidents, there still exist complex incidents that require OCEs' intervention. However, TSGs are often unstructured and incomplete, which requires manual interpretation by OCEs, leading to on-call fatigue and decreased productivity, …
arxiv copilot cs.ai cs.cl cs.se guides incident troubleshooting type
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