NYC’s business chatbot is reportedly doling out ‘dangerously inaccurate’ information

An AI chatbot released by the New York City government to help business owners access pertinent information has been spouting falsehoods, at times even misinforming users about actions that are against the law, according to a report from The Markup. The report, which was co-published with the local nonprofit newsrooms Documented and The City, includes numerous examples of inaccuracies in the chatbot’s responses to questions relating to housing policies, workers’ rights and other topics.

Mayor Adams’ administration introduced …

ai chatbot business chatbot city government information internet & networking technology law new york city nonprofit nyc report