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Observe.AI to infuse conversational intelligence into Zoom’s Contact Center platform
Nov. 9, 2022, 6 p.m. | Mike Wheatley
AI – SiliconANGLE siliconangle.com
Intelligent contact center software firm Z21 Labs Inc., better known as Observe.AI, said today it’s integrating its conversation intelligence capabilities with Zoom Video Communications Inc.’s new contact center offering. With the integration, companies that use Zoom Contact Center to handle customer service operations will benefit from a range of artificial intelligence-powered insights into their customer […]
The post Observe.AI to infuse conversational intelligence into Zoom’s Contact Center platform appeared first on SiliconANGLE.
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