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OpinionConv: Conversational Product Search with Grounded Opinions. (arXiv:2308.04226v1 [cs.HC] CROSS LISTED)
cs.LG updates on arXiv.org arxiv.org
When searching for products, the opinions of others play an important role in
making informed decisions. Subjective experiences about a product can be a
valuable source of information. This is also true in sales conversations, where
a customer and a sales assistant exchange facts and opinions about products.
However, training an AI for such conversations is complicated by the fact that
language models do not possess authentic opinions for their lack of real-world
experience. We address this problem by leveraging …
arxiv assistant conversational conversations customer decisions facts information making opinions product products product search role sales search searching true