PairEval: Open-domain Dialogue Evaluation with Pairwise Comparison

arXiv:2404.01015v1 Announce Type: new
Abstract: Building a reliable and automated evaluation metric is a necessary but challenging problem for open-domain dialogue systems. Recent studies proposed evaluation metrics that assess generated responses by considering their relevance to previous dialogue histories. Although effective, these metrics evaluate individual responses directly rather than considering their relative quality compared to other responses. To handle this, we propose PairEval, a novel dialogue evaluation metric for assessing responses by comparing their quality against responses in different conversations. …

abstract arxiv automated building comparison cs.cl dialogue domain evaluation evaluation metrics generated metrics quality responses studies systems type