Parcel delivery firm faces PR nightmare after AI-powered chatbot cusses and mocks the company | allainews.com

Jan. 20, 2024, 2:17 p.m. | Rebecca Rommen (rrommen@insider.com)

Business Insider www.businessinsider.com

A UK package delivery giant's AI-powered chatbot was updated after it defected and swore at a customer, acting erratically.

acting ai ai-powered chatbot customer delivery dpd news uk package shipping tech the company uk weekend

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