April 24, 2023, 3:56 p.m. | Prathmesh Jagtap

DEV Community dev.to




Introduction to ChatGPT


ChatGPT is a chatbot that can be used to automate the process of online customer support. It works by analyzing conversations between customers and agents, then using that information to create scripts for future interactions.\

When a new conversation begins, ChatGPT automatically identifies keywords in the user's message and uses them as triggers for specific responses. For example: If someone asks about your shipping policy, ChatGPT will automatically trigger an answer about how long it takes before …

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