Prioritizing High-Quality Patient Experiences in Insurance Workflows - with Shane Bray of Blue Cross Blue Shield Louisiana

Today’s guest is Shane Bray, Chief Customer Experience Officer (CXO) at Blue Cross and Blue Shield of Louisiana. He joins Emerj Senior Editor Matthew DeMello on today’s program to examine how the convergence of healthcare and financial services presents a compelling opportunity for the integration of AI to elevate patient experiences and customer interactions in insurance workflows. Later, they take a closer look at the advantages of generative AI in addressing problems like the interoperability of different healthcare IT systems …

convergence customer customer experience cxo editor experience financial financial services healthcare insurance joins patient quality services workflows