April 17, 2023, 11:44 a.m. | /u/Grovesy158

Data Science www.reddit.com

Hi all, I'm trying to do a project which links customer value to there NPS score.
It's for a retail company with a focus on credit options, we don't have a CLV metric due to the credit reasons.
I have tried to find a correlation between total amount spent in the previous 90 days from survey, churn, probability to shop in the next 10 days and average order freq.
The hightest was total spent with a correlation of 0.15.

Not …

advice churn correlation credit customer datascience focus next nps probability project retail survey value

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