In February, travel and expense management company Navan (formerly TripActions) chose to go all-in on generative AI technology for a myriad of business and customer assistance uses.
The Palo Alto, CA company turned to ChatGPT from OpenAI and coding assistance tools from GitHub Copilot to write, test, and fix code; the decision has boosted Navan’s operational efficiency and reduced overhead costs.
GenAI tools have also been used to build a conversational experience for the company’s client virtual assistant, Ava. …