Sedgwick, a third-party insurance claims management provider operating in 80 countries, receives about 1.7 million pages of digital claims-related documents a day. The documents then go through an arduous vetting process by examiners who must decide whether they're valid and how they should be handled.
One claim can take weeks to adjudicate.
In April, Sedgwick unveiled a generative artificial intelligence (genAI) tool called Sidekick to help with document summarization, data classification, and analysis. Sidekick uses OpenAI's GPT-4, giving the …