Question for those who have worked with GenAI

I've been tasked with finding out if we can do a GenAI based chatbot.

My general understanding:
\- Take an input (which can be voice to text transcription for a customer service call center agent)
\- Send that input, via API call, to a vendor (like Open AI or other ones, given the recent stuff maybe we look hard at other vendors)
\- The API will respond with relevant information

Now this presumes that there is an LLM on the …

agent api call call center call center agent center chatbot customer customer service customer service call center datascience genai general open ai service text text transcription transcription understanding vendor voice voice to text