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Quoting Michael Schade
Nov. 5, 2023, 10:53 p.m. |
Simon Willison's Weblog simonwillison.net
One of my fav early Stripe rules was from incident response comms: do not publicly blame an upstream provider. We chose the provider, so own the results—and use any pain from that as extra motivation to invest in redundant services, go direct to the source, etc.
comms etc extra incident incident response michael schade motivation ops pain provider rules services stripe
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