REACH: Responsible Enterprise AI for Conversational Harmony — A Unified RAG Framework for ChatBots

REACH: Responsible Enterprise AI for Conversational Harmony — A Unified RAG Framework for Enhanced User Experiences in ChatBots

I have been working on marketing technology solutions for more than a year now, and one of the most amazing parts of it is the speed at which technology adoption happens within the domain. Customer engagement has seen the fastest change in the last decade, starting from the advent of Call Centres to IVRs and rule-based ChatBots to WhatsApp Business. The next …

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